Effective Date: 05/06/25

3.1. Introduction

This Shipping Policy outlines the shipping procedures, options, costs, and delivery times for orders placed with NAP Hair Collection Co Ltd (“we”, “us”, “our”) through our website, https://naphair.cy.net/. We aim to provide clear and comprehensive information to ensure a smooth delivery experience for our customers. A concise yet thorough shipping policy is essential for managing customer expectations.21

3.2. Order Processing Times

• Standard Processing: Orders are typically processed and prepared for dispatch within 1-2 business days (Monday to Friday, excluding Cypriot public holidays) after payment confirmation.22
• Peak Periods: During busy periods, such as sales events or holidays, order processing times may be slightly longer. We will endeavour to inform customers of any significant delays.
• Order Cut-Off Times: For orders to be potentially processed on the same day, they may need to be placed before a specific cut-off time (e.g., 12:00 PM Cyprus time). Orders placed after this time, or on weekends/public holidays, will typically be processed on the next business day. Specifying a cut-off time, if applicable, helps manage expectations for dispatch speed.22

Clearly defining processing times in business days and excluding public holidays is crucial for accuracy and preventing customer confusion.21

3.3. Shipping Methods, Estimated Delivery Times, and Costs (Within Cyprus)

NAP Hair Collection Co Ltd currently ships orders only to addresses within the Republic of Cyprus. We partner with reputable local courier services to ensure reliable delivery. Researching and partnering with common local couriers in Cyprus, such as ACS or Akis Express 23, can enhance service reliability and customer recognition.

The following table outlines our standard shipping options within Cyprus:

• Estimated Delivery Times: These are estimates and commence from the date of dispatch, not the date of order. While we strive to meet these timelines, actual delivery times may vary due to factors beyond our control (e.g., courier delays, remote locations, adverse weather).
• Shipping Costs: Shipping costs are calculated at checkout based on your order value and selected shipping method. Any applicable charges will be clearly displayed before you complete your purchase.21
• Free Shipping: We offer free standard shipping on orders exceeding a certain value (e.g., €50.00). This is a common incentive offered by many e-commerce businesses 23 and encourages larger order values.

This table provides a quick, easy-to-compare overview of shipping choices, costs, and speeds, enhancing user experience and transparency.21

3.4. International Shipping

Currently, NAP Hair Collection Co Ltd only ships to addresses within the Republic of Cyprus. We do not offer international shipping at this time.

Should we decide to offer international shipping in the future, this policy will be updated to include:

• Regions/countries we ship to.
• Estimated international delivery times.
• International shipping costs.
• Clear information stating that customers are responsible for any applicable customs duties, import taxes, and brokerage fees in their destination country. NAP Hair Collection Co Ltd would not be responsible for these charges and cannot predict them.21 The complexity of international shipping, particularly concerning customs and duties, requires careful policy wording to protect the business and inform customers adequately.21

3.5. Shipping Restrictions

• P.O. Boxes: Please note that we may be unable to deliver to P.O. Box addresses, depending on the policies of our courier partners. It is advisable to provide a physical street address for delivery.17 Checking specific restrictions of chosen courier partners is essential before finalizing this section.
• Product Restrictions: Currently, all our hair care products are eligible for shipping within Cyprus. Should we introduce products with shipping restrictions (e.g., certain aerosols if classified as hazardous for air transport), this section will be updated.

3.6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier’s website. You can use this information to track the progress of your delivery.21 Providing order tracking is a standard expectation in e-commerce and significantly improves customer experience by reducing “Where Is My Order?” (WISMO) inquiries and building trust.26

3.7. Incorrect Addresses / Failed Deliveries

• Customer Responsibility: It is the customer’s responsibility to provide a complete and accurate delivery address at the time of ordering. NAP Hair Collection Co Ltd is not liable for orders lost or delayed due to incorrect or incomplete addresses provided by the customer.
• Failed Delivery Attempts: If our courier partner is unable to deliver your order (e.g., due to an incorrect address or no one being available to receive the package after multiple attempts), the package may be returned to us.
• Re-delivery: In such cases, we will contact you to arrange re-delivery. Please note that additional shipping charges may apply for re-delivery due to customer error or unavailability. Alphamega’s terms, for instance, specify charges for failed deliveries due to customer absence.27 Having a clear policy on this protects the business from incurring repeated shipping costs.
• Unclaimed Packages: If a package is returned to us as undeliverable or unclaimed, and we are unable to contact you to arrange re-delivery within a reasonable timeframe, we may cancel the order and issue a refund for the product cost, less the original shipping charges and any return-to-sender fees incurred by us.

3.8. Lost or Damaged Shipments

• Damaged Shipments: If your order arrives damaged, please contact us within 48 hours of receipt at info@naphair.cy.net or call +357 22 323 153. Please provide your order number and photographic evidence of the damage to the product and packaging. We will then advise on the returns process for the damaged item, which may involve a replacement or refund as per our Returns Policy.21 Setting a reasonable timeframe for reporting damage (e.g., 48 hours, or up to 15 days for aesthetic defects as per Electroline 15) is important for timely claim processing with couriers.
• Lost Shipments: If your order has not arrived within the estimated delivery timeframe and tracking information indicates an issue, please contact us. We will investigate the matter with our courier partner. If the shipment is confirmed lost, we will arrange for a replacement or a full refund.

Clearly outlining the company’s process for investigating lost or damaged shipments manages customer expectations during what can be a frustrating experience and shows a commitment to resolving such issues.

3.9. Click & Collect

NAP Hair Collection Co Ltd does not currently offer a Click & Collect service. All orders are dispatched via our courier partners to the delivery address specified by the customer.

If we introduce a Click & Collect service in the future (e.g., from our premises at Riga Fereou 42, Tseri 2480), this policy will be updated with details on how to select this option, processing times, collection hours, and requirements for collection.11 Click & Collect can be a cost-effective option for local customers and the business.

3.10. Contact Us

For any questions or concerns regarding our Shipping Policy or your order’s shipment, please contact our Customer Service team:

Email: info@naphair.cy.net

Phone: +357 22 323 153