Effective Date: 05/06/25

4.1. Introduction and Acceptance of Terms

Welcome to https://naphair.cy.net/ (the “Website”). This Website is owned and operated by NAP Hair Collection Co Ltd, a company registered in Cyprus, with its registered office at Riga Fereou 42, Tseri 2480, Cyprus (referred to as “NAP Hair”, “Company”, “we”, “us”, or “our”). Our contact email is info@naphair.cy.net and our phone number is +357 22 323 153.

These Terms of Use (“Terms”), along with our Privacy Policy, Returns Policy, and Shipping Policy (collectively, the “Agreements”), govern your access to and use of the Website, including any content, functionality, and services offered on or through the Website, whether as a guest or a registered user.

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and the other Agreements referenced herein. If you do not agree to these Terms or any part of the Agreements, you must not access or use the Website.7 Explicitly stating that use of the website constitutes acceptance of all key policies creates a stronger contractual basis and ensures users are aware that these documents collectively govern their interaction.29

4.2. Definitions

For the purpose of these Terms:

• “User,” “You,” “Your” refers to any individual or entity accessing or using the Website.
• “Content” means all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials displayed on or available through the Website.
• “Products” refers to the hair care products and related items offered for sale on the Website.

Integrating definitions contextually, or providing a brief definitions section as above, can enhance clarity, especially if the policies are extensive.

4.3. Eligibility to Use the Website

To use this Website and purchase Products, you represent and warrant that:

• You are at least 18 years of age.27
• You are legally capable of entering into binding contracts. If you are under 18 years of age, you may use the Website only with the involvement and consent of a parent or guardian. This clause is standard for limiting engagement with minors who cannot legally form contracts, thereby protecting the business.

4.4. User Accounts

• Registration: To access certain features of the Website, including making purchases, you may be required to register for an account. You agree to provide true, accurate, current, and complete information about yourself as prompted by the registration form.
• Account Security: You are responsible for maintaining the confidentiality of your account password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password.29
• Notification of Unauthorized Use: You must notify us immediately of any unauthorized use of your password or account or any other breach of security.
• Company’s Rights: We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion if you violate these Terms or any applicable law.27 Emphasizing user responsibility for account security is crucial to mitigate company liability for unauthorized access not caused by company negligence.

4.5. Placing Orders and Contract Formation

• Order Process: All orders for Products must be placed through the Website. By placing an order, you are offering to purchase a Product on and subject to these Terms.
• Order Acknowledgement: After you place an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.27 Your order constitutes an offer to us to buy a Product.
• Order Acceptance and Contract: Acceptance of your order and the formation of a contract between you and NAP Hair Collection Co Ltd will take place when we send you an email confirming that the Product has been dispatched (the “Dispatch Confirmation”).27 The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. Clearly defining when the contract is legally formed (e.g., at dispatch) is critical for managing obligations and customer expectations, especially regarding availability and pricing.27
• Right to Refuse/Cancel Orders: We reserve the right to refuse or cancel any order for any reason prior to sending the Dispatch Confirmation. This may include, but is not limited to, unavailability of stock, errors in the description or price of the Product, or if we suspect fraudulent activity.7 If we cancel your order after payment has been taken, we will issue a full refund.

4.6. Product Information and Pricing

• Product Descriptions: We take reasonable care to ensure that all details, descriptions, and images of Products appearing on the Website are as accurate as possible. However, we do not warrant that the Product descriptions, images, or other content of this Website are accurate, complete, reliable, current, or error-free. Images of Products are for illustrative purposes only; actual Products may vary slightly.27 A disclaimer about potential inaccuracies or variations helps manage customer expectations.
• Pricing: All prices for Products are displayed in Euros (€) and are inclusive of Value Added Tax (VAT) at the current applicable rate in the Republic of Cyprus, unless otherwise stated.27 Prices do not include delivery charges, which will be added to the total amount due and shown at the checkout stage.
• Pricing Errors: While we try to ensure that all prices on our Website are accurate, errors may occur. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the Products, you will receive a full refund.27
• Price Changes: Prices for our Products are subject to change without notice. Such changes will not affect orders for which we have already sent a Dispatch Confirmation.

Explicitly stating that prices include VAT is important for transparency.27

4.7. Payment Terms

• Payment Methods: We accept payment by. You must provide valid payment information at the time of ordering.
• Payment Processing: Payment for all Products and applicable delivery charges is due at the time of order. Your payment card will be charged upon placing the order or upon dispatch of the Products, as specified during the checkout process.
• Payment Security: We use secure third-party payment gateways to process payments. We do not store your full credit or debit card information on our servers. All payment transactions are encrypted using SSL technology to protect your information.6 Reassuring customers about payment security is vital for trust.

4.8. Intellectual Property Rights

All content included on or made available through the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of NAP Hair Collection Co Ltd or its content suppliers and is protected by Cypriot and international copyright, trademark, and other intellectual property laws.7

The trademarks, logos, and service marks displayed on the Website (collectively, the “Trademarks”) are the registered and unregistered marks of NAP Hair Collection Co Ltd, its affiliates, or third parties. You are not permitted to use these Trademarks without our prior written consent or the consent of such third party which may own the Trademarks.

You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of NAP Hair Collection Co Ltd without express written consent. You may not systematically extract and/or re-utilise parts of the content of the Website without our express written consent. Clearly asserting ownership of trademarks and copyright is fundamental for brand protection.31

4.9. Acceptable Use of the Website (Prohibited Activities)

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website. Prohibited behaviour includes, but is not limited to:

• Using the Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website.
• Using the Website in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
• Using the Website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.7
• Conducting any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our Website without our express written consent.
• Using the Website to transmit or send unsolicited commercial communications (spam).
• Attempting to gain unauthorized access to the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
• Reproducing, duplicating, copying, selling, reselling, or otherwise exploiting the Website or any part of it for any commercial purpose without our express written consent.
• Collecting or harvesting any personally identifiable information, including account names, from the Website.7
• Violating any applicable national or international law or regulation.

A comprehensive list of prohibited activities helps protect the Website’s integrity, security, and legal standing, and also protects other users.7

4.10. Links to Third-Party Websites

The Website may contain links to websites operated by third parties that are not owned or controlled by NAP Hair Collection Co Ltd. These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.7 The inclusion of any link does not imply endorsement by NAP Hair Collection Co Ltd of the website. Your use of any such linked website is at your own risk. This disclaimer is standard and crucial for limiting liability related to external content.

4.11. Privacy

Your privacy is very important to us. Our Privacy Policy, which is available at [Link to Privacy Policy on naphair.cy.net], explains how we collect, use, protect, and when we disclose your personal information. The Privacy Policy is incorporated by reference into these Terms and forms an integral part of the Agreements. By using this Website, you consent to the collection and use of your information as set forth in the Privacy Policy.31 Cross-referencing the Privacy Policy ensures users understand it is part of the binding agreement.

4.12. Disclaimers and Limitation of Liability

• “As Is” Basis: The Website and all Content, Products, and services provided through it are provided on an “as is” and “as available” basis without any warranties of any kind, express or implied, unless otherwise explicitly stated in relation to specific Products (e.g., under consumer law guarantees).
• No Warranty of Uninterrupted Service: NAP Hair Collection Co Ltd does not warrant that the Website will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components.
• Limitation of Liability: To the fullest extent permitted by applicable law, NAP Hair Collection Co Ltd, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website; (ii) any conduct or content of any third party on the Website; (iii) any content obtained from the Website; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
• Liability for Products: Our liability for any Product purchased through the Website is strictly limited to the purchase price of that Product. This does not include or limit in any way our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability (such as your statutory rights as a consumer regarding faulty or misdescribed goods, as detailed in our Returns Policy).

While broad disclaimers are common, they cannot override statutory consumer rights regarding product quality or rights for faulty goods. The wording must balance business protection with legal compliance.7

4.13. Indemnification

You agree to indemnify, defend, and hold harmless NAP Hair Collection Co Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. This clause shifts risk for user-caused issues back to the user and is a standard business protection measure.31

4.14. Termination of Use

We may terminate or suspend your account and bar access to the Website immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including but not limited to a breach of these Terms.29

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.

Upon termination, your right to use the Website will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. The right to terminate access is essential for managing problematic users or security threats.

4.15. Changes to the Terms

NAP Hair Collection Co Ltd reserves the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect, for example, by posting a notification on the Website or sending an email to registered users. What constitutes a material change will be determined at our sole discretion.35

By continuing to access or use our Website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Website. We will update the “Effective Date” at the top of these Terms when changes are made. While some local T&Cs may state no obligation to inform beyond uploading changes 28, best practice for material changes involves more proactive notification.

4.16. Governing Law and Jurisdiction

These Terms and any separate agreements whereby we provide you Products or services shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of law provisions.30

You agree that any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.30 Specifying Cyprus law and exclusive jurisdiction is appropriate for a Cypriot company and provides legal certainty.

4.17. Dispute Resolution

We encourage you to contact us first at info@naphair.cy.net to seek an amicable resolution for any concerns or disputes arising from your use of the Website or purchases.

For consumers within the European Union, if a dispute cannot be resolved amicably, you have the right to access the European Commission’s Online Dispute Resolution (ODR) platform. This platform provides an out-of-court procedure to resolve disputes concerning contractual obligations arising from online sales or service contracts. You can access the ODR platform via the following link: http://ec.europa.eu/odr.7 NAP Hair Collection Co Ltd is [prepared/not prepared – company to decide and state its position] to participate in dispute resolution proceedings before a consumer arbitration board via the ODR platform. Referencing the ODR platform is an EU requirement for online traders.34

4.18. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.34 This ensures the entire agreement doesn’t fail if one part is problematic.

4.19. Waiver

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by NAP Hair Collection Co Ltd. This protects the company from inadvertently losing its rights.

4.20. Entire Agreement

These Terms and any policies or operating rules posted by us on this Website or in respect to the service (including the Privacy Policy, Returns Policy, and Shipping Policy) constitute the entire agreement and understanding between you and us and govern your use of the Website and services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).27 This prevents previous discussions from being considered part of the binding agreement.

4.21. Contact Us

If you have any questions about these Terms of Use, please contact us:

NAP Hair Collection Co Ltd

Riga Fereou 42, Tseri 2480, Cyprus

Email: info@naphair.cy.net

Phone: +357 22 323 153